Privacy Policy
Last Updated: 18 December 2025
This Privacy Policy explains how mindinglyfe Ltd ("we", "us", "our") collects, uses, stores, and shares personal data when you use our website, mobile applications, and related services (together, the "mindinglyfe Platform"). We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
mindinglyfe Ltd is a UK-focused health, social care, and lifestyle technology platform designed to support women and families with day‑to‑day activities, health and social care access, household management, and improved quality of life, particularly for underserved communities. We provide a cloud‑based platform that connects users with verified professionals and service providers, including (but not limited to) doctors, nurses, carers, pharmacists, nannies, minders, transport providers, and verified businesses. For data protection purposes, mindinglyfe Ltd is the Data Controller of your personal data.
Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website;
- Users of the mindinglyfe Platform ("Service Users");
- Individuals applying to or operating as providers on the platform ("Service Providers"); and
- Any other individuals whose personal data we process in connection with our services.
Your use of the mindinglyfe Platform is also governed by our Terms and Conditions.
Personal Data We Collect
We collect personal data directly from you, automatically when you use the Platform, and from third parties where permitted by law.
Information You Provide to Us
Account Information
- Full name
- Email address
- Telephone number
- Date of birth
- Payment and billing details
- Profile information (such as photograph, biography, preferences)
Communications
- Messages, emails, and other communications you send to us
- Support enquiries and complaint records
Ratings and Feedback
- Reviews, ratings, and feedback provided by users or providers
Information Collected Automatically
- Approximate or precise location data (GPS, Wi‑Fi, IP address), subject to your device permissions and settings
Usage Data
- Dates and times of access
- Services requested or provided
- Transaction history
- Referral or promotional code usage
Cookies and Analytics
We use cookies and similar technologies to operate and improve our Platform. For further information, please see our Cookie Policy.
Information from Third Parties
We may receive personal data from:
- Background check and verification providers
- Payment processors and financial institutions
- Insurance partners
- Marketing and analytics providers
- Employers or organisations (where enterprise accounts are used)
- Other users or public authorities where required for safety, legal, or compliance reasons
How We Use Your Personal Data
We process personal data only where we have a lawful basis to do so, including performance of a contract, legal obligation, legitimate interests, or your consent. We use your personal data to:
- Provide and operate the mindinglyfe Platform
- Create and manage user and provider accounts
- Facilitate services between users and providers
- Process payments and transactions
- Communicate with you regarding services, updates, and support
- Improve and develop our services and features
- Ensure safety, trust, and platform integrity
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
Sharing Your Personal Data
We do not sell your personal data. We may share your data only where necessary and lawful, including:
A. Between Users and Service Providers
- Limited profile and service-related information necessary to deliver requested services
With Service Providers and Partners
- IT hosting and cloud services
- Payment processing providers
- Identity verification and background check services
- Analytics, marketing, and customer support providers
All third parties are contractually required to protect your data and use it only for authorised purposes.
Legal and Regulatory Disclosures
We may disclose personal data where required to:
- Comply with applicable laws or court orders
- Protect our rights, users, or the public
International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.
Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal, accounting, or regulatory requirements
Transactional and financial records may be retained for up to seven (7) years where required by law.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee absolute security.
Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request rectification of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
You can exercise your rights by contacting us using the details below.
Children's Data
Our services are not intended for children under 18 without parental or guardian involvement. We do not knowingly collect personal data from children without appropriate consent.
Third‑Party Links
Our Platform may contain links to third‑party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us: mindinglyfe Ltd
Website: www.mindinglyfe.com
Service Provider Information
If you apply to be a Service Provider, we may collect:
- Identity documents (passport, driving licence or national ID)
- Professional licences, registrations, and certifications
- Address and contact details
- Insurance documentation (professional, business, or vehicle insurance)
- Vehicle details (where applicable)
- Banking and tax information
- Background or suitability checks where legally required
- Additional verification information, including photographs or certificates